Shipping Info

Free FedEx Smart Post shipping on all domestic orders over $100.*

What is a pre-order and how does it work?

A pre-order is the reservation of an item that is not yet available for sale, but will be soon.

In mixed order consisting of currently available and pre-order items, the products will be dispatched at two different times, but you will be charged only once for shipping fees. In any case, you will receive a confirmation email as soon as the package is shipped. Orders are processed once credit card authorization and verification have been obtained. Once your order was fully shipped we will change you the total amount of your order.

When will my order ship?

Tcbabystore.com endeavors to ship purchases of in-stock items (meaning in warehouse) within 72 hours of receiving your order NOT including weekends. If an item included in your order is not in stock you will be notified promptly. Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges. Orders are processed once credit card authorization and verification have been obtained. Once your order is processed we will send you an email with the shipping confirmation and tracking number.

When will my order by delivered?

Once your order has been verified and processed, the package will ship as follows:

Standard ground arrives within 3 to 5 business days

FedEx Smart post arrives within 5 to 10 business days

2nd Day arrives within 2 business days

Overnight arrives within 1 business day (Saturday and Sunday are not considered business days)

We ship via FedEx and FedEx Smart Post

What is FedEx Smart Post? FedEx SmartPost is an efficient and cost-effective way of shipping light-weight packages by utilizing the United States Post Office (USPS) to finish the delivery of light-weight pacakages.

Note: Saturday and Sunday do not count as business days.

Note: Orders placed after 2:00 pm EST will be processed the following business day. Saturday and Sunday are not considered business days.

Note: We do not ship to P.O Boxes

Pending order verification and credit approval, orders will arrive as specified above.

Orders placed with Standard Ground shipping will ship within 24-48 business hours. Express orders (FedEx 2Day and Overnight) submitted by 2 PM EST will be shipped on the same day. Saturday, Sunday and holidays are not considered business days.

Depending on stock availability your order may be shipped in separate packages. In any case you will be billed only once for the shipping method selected.

How much does it cost to ship my order?

We charge a flat fee for each type of shipping within continental US, regardless of the amount of items per order.

Free Ground: if order exceeds $100.00. Not valid on shipments to HI, AK, PR and international destinations.

Ground:$10.00 if order is less than $100.00 Free FedEx Smart Post: $0.00 if order exceeds $100.00. Not valid on shipments to HI, AK, PR and international destinations.FedEx Smart Post: $7.00 if order is less than $100.00

Shipments to Alaska, Hawaii, Puerto Rico and US Virgin Islands are shipped via FedEx at a rate of $35 (including insurance). Please allow 5 to 10 business days for delivery.

Shipments to Canada Europe and other select international destinations are shipped via FedEx. The cost for this option is a flat rate of $50 ($60 with insurance) regardless of the size of the order. Estimated time of delivery varies greatly depending on the Customs control for each country. For Europe takes an average of 5 to 10 business days for delivery.

*TCBaby is not responsible for customs clearance nor duties, taxes, or any additional charges that may apply at destination.* TCBaby is not responsible for lost or stolen items shipped to international destinations.

Do you ship to other international destinations?

tcbabystore.com gladly accepts orders from around the globe. If your country of destination is not in the dropdown list of possible shipping addresses at checkout, please contact us at hello@tcbabystore.com to inquire about shipping methods and costs available to your destination.

Cancellations

Due to our marketplace model, we cannot guarantee any cancellations or changes once your order has been completed, but we are sometimes able to make changes to orders that have not yet been shipped. Orders that have already shipped cannot be changed or canceled. If your order has already been dispatched, our support team will be happy to set up a return for you. Please note that we will not be able to accept a return for any items marked as Final Sale. If you want to cancel or make changes to your order, please reach out to our support team at hello@tcbabystore.com

Taxes & Duties

TAXES

For US orders, tcbabystore.com does not collect taxes in all states. Your purchase may be subject to sales and use tax. Depending on your state, you may be exempt from sales tax—some states require a tax return at the end of the year for purchases made online.

DUTIES

If you are buying a product from a country outside of the US, duties are included in the price of the item. If the total of your shipment is over $800, you may be subject to relevant import duties charged by your carrier.